Investor Grievance Redressal
How to raise a complaint, who handles it, and the timelines that apply at each stage.
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Step 1: Contact the Investment Manager
Write to info@safaldigifin.com with your name, contact details, folio or commitment reference, and a description of the grievance. You may also call the numbers listed on the contact page.
We acknowledge every complaint within 3 working days of receipt and aim to resolve it within 21 working days.
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Step 2: Escalate to the Compliance Officer
If you are not satisfied with the resolution, or if you have not received a response within 21 working days, escalate the matter in writing to the Compliance Officer at info@safaldigifin.com, marking the subject line as Grievance Escalation.
The Compliance Officer will review the matter independently and respond within 15 working days of escalation.
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Step 3: SEBI SCORES
If the grievance remains unresolved, you may lodge a complaint on the SEBI Complaints Redress System at scores.sebi.gov.in. SCORES is a web based centralised grievance redressal system operated by SEBI.
Complaints on SCORES should be lodged within one year from the date of the cause of action, after exhausting the steps above.
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Step 4: SMART ODR
If you remain dissatisfied after the SCORES process, you may initiate dispute resolution through the Securities Market Approach for Resolution through Online Dispute Resolution portal at smartodr.in, in accordance with SEBI circulars on online dispute resolution.
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Records
All complaints, their status and resolutions are recorded and retained as required under the SEBI (Alternative Investment Funds) Regulations, 2012, and are reported to SEBI in the prescribed periodic filings.
Fund identification
Safal Digifin LLP, investment manager to the Safal Digifin Growth Fund, a scheme of the Safal Digifin Growth Trust. SEBI Registration IN/AIF3/25-26/2089.
Questions about this page can be sent to info@safaldigifin.com.